Refund Policy

Effective: 2026-05-27

This policy applies to seedance-2k.com and seedance-4k.com.

This is a starting template. Consult a qualified attorney before relying on it.

Subscriptions

First subscription purchases are eligible for a refund within 7 days.
Eligible subscription refunds are pro-rated for unused time.
After the first-purchase window, subscription fees are non-refundable.
You can cancel any time to stop future renewals.

Credit packs

Credit pack purchases are refundable within 7 days only if no credits from that pack were spent.
Once any credits from a purchased pack are used, that pack is non-refundable.

Failed generations

When a generation fails due to processing error, our system automatically refunds the credits used for that failed attempt. This logic runs automatically and does not require manual support review in normal cases.

How to request a refund

Email [Contact email] and include your order ID, account email, and a short description of the request. We review requests against this policy.

Refund Policy

Effective: 2026-05-27

This policy applies to seedance-2k.com and seedance-4k.com.

This is a starting template. Consult a qualified attorney before relying on it.

Subscriptions

First subscription purchases are eligible for a refund within 7 days.
Eligible subscription refunds are pro-rated for unused time.
After the first-purchase window, subscription fees are non-refundable.
You can cancel any time to stop future renewals.

Credit packs

Credit pack purchases are refundable within 7 days only if no credits from that pack were spent.
Once any credits from a purchased pack are used, that pack is non-refundable.

Failed generations

How to request a refund

Email [Contact email] and include your order ID, account email, and a short description of the request. We review requests against this policy.

Refund Policy

Effective: 2026-05-27

This policy applies to seedance-2k.com and seedance-4k.com.

This is a starting template. Consult a qualified attorney before relying on it.

Subscriptions

First subscription purchases are eligible for a refund within 7 days.
Eligible subscription refunds are pro-rated for unused time.
After the first-purchase window, subscription fees are non-refundable.
You can cancel any time to stop future renewals.

Credit packs

Credit pack purchases are refundable within 7 days only if no credits from that pack were spent.
Once any credits from a purchased pack are used, that pack is non-refundable.

Failed generations

How to request a refund

Email [Contact email] and include your order ID, account email, and a short description of the request. We review requests against this policy.